Welcome to Valentine Flowers Nairobi Kenya, where the language of love is beautifully expressed through the artistry of our floral creations. At Valentine Flowers Nairobi, we believe that every petal, every bloom, and every arrangement has the power to convey emotions in a way that words often fall short.
Our Mission
Our mission is to be the link of joy, connecting hearts and creating lasting memories through the timeless beauty of Fresh Flowers. We understand the importance of special moments and are dedicated to making them even more extraordinary with our thoughtfully crafted Fresh Flowers bouquets and arrangements.
Exquisite Floral Creations: Each bouquet at Valentine Flowers is a unique masterpiece, meticulously curated to capture the essence of romance and elegance. Whether it’s classic roses, vibrant tulips, or exotic orchids, our floral artisans ensure that every arrangement is a symbol of love and admiration.
Why Choose Valentine Flowers?
Freshness Promise: We source the freshest blooms to ensure the longevity and beauty of your floral gift. Our Fresh Flowers mostly has a Vase-life of over 7 days.
Expressive Designs: Our arrangements speak volumes, conveying your emotions with grace and sophistication. What a better way to express your emotions than with Fresh Flowers?
Custom Creations: Personalize your expression of love with our custom arrangements tailored to suit your unique preferences. We strive to fullfill what you desire to send.
Celebrating Love Every Day: While Valentine’s Day is a special occasion, at Valentine Flowers Nairobi Kenya, we believe in celebrating love every day. Our floral creations are perfect for anniversaries, birthdays, or simply to brighten someone’s day with a gesture of affection. Also, we do not shy off in showing some love during bad days like funeral. We also make funeral flowers and all other flowers for all ocassions.
Customer Experience: Your satisfaction as our customer is our priority. Our dedicated customer services team is here to assist you at every step, from selecting your preferred arrangement to ensuring timely delivery to your preferred destination through of Flower Delivery Services in Nairobi and all over Kenya.
Sustainable Practices: Valentines Day Fresh Flowers Nairobi Kenya is committed to sustainable and eco-friendly practices. We actively work towards minimizing our environmental impact by reducing waste, supporting local growers, Local delivery services, and promoting responsible sourcing.
OUR LOCATION:
We are located in Nairobi Central Business District, at Koinange Street, Kenya House Complex. 5th Floor Room K23.
REFUND & RETURN POLICY
Refund and Return policy for Valentine Flowers Nairobi Kenya
At Valentines Flowers Nairobi Kenya, we are committed to providing our customers with high quality floral products and exceptional customer services. If, for any reason, you are not completely satisfied with your purchase, please review our return policy below:
Effective Date: The refunds and returns are only accepted if raised on the same date the package was delivered.
Returns/refunds requested later may not be accepted.
Eligibility for Returns: You may be eligible for a return if:
-You received damaged or defective flowers or floral arrangements.
-The flowers you received do not match the description on our website or the order you placed.
-You received the wrong item or quantity.
Timeframe for Returns: To initiate a return, you must contact us within 2hours of receiving your order.
Returns requested after this timeframe may not be accepted.
How to Request returns or refunds
-To request a return, please contact our customer service team at [customer service email; valentinesflowerskenya@gmail.com or phone number +254-748-801-281].
-Please provide your order number, a description of the issue, and clear photos showing the problem, if applicable.
Return Process
Once we have reviewed your return request and approved it, we will provide you with instructions for returning the item(s).
You may be required to return the product in its original packaging.
Refund or Replacement
Depending on the circumstances, we may offer one of the following options:
-A full refund to your original payment method.
-A replacement of the damaged or incorrect item(s).
Return Shipping
If your return is approved, we will cover the cost of return shipping for eligible items.
You will receive a prepaid shipping label or instructions on how to return the item(s) at our expense.
Non-Returnable Items
Some items, such as personalized or perishable products, may not be eligible for returns. Please contact us for clarification if you are unsure.
Cancellation Policy
You can cancel your order within 10minutes of placing it. After this timeframe, cancellations may not be accepted.
Contact Information
If you have any questions or concerns about our return policy, please contact us at [customer service email; valentinesflowerskenya@gmail.com or phone number +254-748-801-281]
Valentines Flowers Nairobi Kenya reserves the right to update or modify this return policy at any time without prior notice.